Shipping Policy

At OnBarefoot, we are committed to delivering your barefoot footwear safely and efficiently. This Shipping Policy outlines our processing times, shipping methods, costs, and delivery expectations.

Shipping Overview

Processing Time: 2-3 business days
Standard Shipping: 5-9 business days
Fast Shipping: 5-7 business days
Ships From: Our warehouse facility in Asia

Total Delivery Time = Processing Time + Shipping Time

Important Note: Between 10-20 of February 2026, we will not be able to deliver any orders because of the New Chinese Year.

Order Cut Off

Orders placed before 10:00 AM EEST (Eastern European Summer Time) on business days will begin processing the same day. Orders placed after 10:00 AM EEST, or on weekends and holidays, will begin processing the next business day.

What This Means for Customers:

Your Time Zone	Cut-Off Time
Eastern (ET)	3:00 AM
Central (CT)	2:00 AM
Mountain (MT)	1:00 AM
Pacific (PT)	12:00 AM (Midnight)

Processing Time

What is Processing Time?

Processing time is the period between when your order is placed and when it ships from our warehouse. During this time, we:

Verify payment
Pick and pack your items
Conduct quality control checks
Prepare shipping documentation
Hand off to the carrier

Standard Processing: 2-3 Business Days

Orders are processed Monday through Friday (excluding holidays)
Orders placed on weekends or holidays begin processing the next business day
You will receive a shipping confirmation email with tracking information once your order ships

Factors That May Extend Processing Time:

High order volume during sales or holidays
Custom orders or special requests
Payment verification delays
Inventory restocking

We will notify you if your order requires additional processing time.

Shipping Methods and Delivery Times

All shipping times are estimates from the date your order ships (not from order date). Actual delivery may vary based on carrier performance, customs clearance, and destination.

Standard Shipping: 5-9 Business Days

Best for: Customers who want free shipping and don't mind waiting a bit longer

Features:

Free shipping option
Reliable carriers
Tracking provided
Delivery to most destinations

Total Time: 7-12 business days (including 2-3 day processing)

Fast Shipping: 5-7 Business Days

Best for: Customers who want their order quickly

Features:

Expedited delivery
Priority handling
Tracking provided
Faster customs clearance (when applicable)

Total Time: 7-10 business days (including 2-3 day processing)

Note: Shipping times are calculated in business days (Monday-Friday), excluding weekends and holidays.

Shipping Costs

Shipping costs are calculated at checkout based on:

Your shipping address
Selected shipping method (Standard or Fast)
Order weight and dimensions
Current carrier rates

Where to Find Shipping Costs:

Add items to cart
Proceed to checkout
Enter shipping address
View shipping options and costs before completing purchase

Free Shipping Promotions For Fast Shipping

We occasionally offer free shipping promotions. When available:

Minimum order requirements may apply
Specific shipping methods may be designated
Promotion terms will be clearly stated at checkout
Cannot be combined with other shipping discounts unless specified

Order Tracking

Tracking Your Shipment

Once your order ships, you will receive:

Shipping confirmation email
Tracking number
Link to track your order

How to Track:

Check your shipping confirmation email
Click the tracking link
You will be redirected to our website
Tracking information will automatically appear

Tracking Updates

Tracking information may take 24-48 hours to become active after shipping
Updates occur as your package moves through the delivery network
Not all carriers provide real-time updates

Lost Tracking Information?

If you cannot find your tracking number:

Check your spam/junk folder
Log into your OnBarefoot account and view order details
Contact us at support@onbarefoot.com with your order number

Shipping Address

Accuracy is Critical

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Your Address Should Include:

Full recipient name
Street address (no P.O. boxes for courier deliveries)
Apartment, suite, or unit number (if applicable)
City
State/Province
Postal/ZIP code
Country
Phone number

Address Changes

Before Shipment: If you need to change your address before your order ships, contact us immediately at support@onbarefoot.com. We will update your address if the order is still in processing.

After Shipment: Once an order has shipped, we cannot change the delivery address. You may be able to:

Contact the carrier directly to request address correction (fees may apply)
Arrange package intercept or hold for pickup

P.O. Boxes

Some carriers do not deliver to P.O. boxes
If you provide a P.O. box address, we will ship via a compatible carrier
Delivery times may be extended for P.O. box addresses

Undeliverable Addresses

If a package is returned as undeliverable due to an incorrect or incomplete address:

You will be notified by email
You may be responsible for additional shipping charges to resend
Refunds will be issued minus original shipping costs and restocking fee ($20)

Delivery Issues

Package Not Received

If your tracking shows "Delivered" but you haven't received your package:

First Steps:

Check with household members
Look around your delivery location (porch, mailbox, reception)
Check with neighbors
Verify the shipping address on your order confirmation
Wait 24 hours (sometimes marked delivered early)

Still Missing? Contact us at support@onbarefoot.com within 7 days of the delivery date. Provide:

Order number
Tracking number
Delivery date shown in tracking

We will:

Investigate with the carrier
File a claim if necessary
Work to resolve the issue

Our Responsibility: Once the carrier confirms delivery, the shipment is considered complete. We recommend:

Using a secure delivery location
Requiring signature confirmation (if available)
Installing a security camera or doorbell camera

Damaged Packages

If your package arrives damaged:

Do not refuse the package - Accept it and inspect contents
Document the damage - Take photos of the box and contents
Contact us immediately at support@onbarefoot.com (within 48 hours)
Provide:
- Order number
- Photos of damage
- Description of the issue

We will send a replacement or issue a refund at no cost to you.

Incorrect Items Received

If you receive the wrong item:

Contact us at support@onbarefoot.com within 7 days
Provide your order number and photos of the item received
We will send the correct item and provide a prepaid return label for the incorrect item

Shipping Delays

While we strive for on-time delivery, delays can occur due to:

Carrier delays
Weather conditions
Natural disasters
Customs processing
High shipping volume (holidays)
Pandemics or health emergencies
Political events or strikes

We are not responsible for carrier delays beyond our control.

If your order is significantly delayed, contact us and we will:

Investigate with the carrier
Provide updates on your shipment status
Offer solutions when possible

Order Splitting

If you order multiple items, they may, in extremely rare occasions, ship separately depending on:

Warehouse inventory locations
Product availability
Size or weight restrictions

You will receive separate tracking numbers for each shipment. No additional shipping charges apply for split shipments.

Shipping During Holidays

Holiday Processing

During peak seasons (Black Friday, Christmas, etc.):

Processing times may extend to 3-5 business days
Shipping times may be longer due to carrier volume
We will post holiday shipping deadlines on our website

Holiday Shipping Deadlines:

We recommend ordering early to ensure delivery before major holidays
Last-minute orders should use Fast Shipping
Check our website for specific holiday cutoff dates

Holiday Closures

Our warehouse and customer service may be closed on major holidays. Orders placed during closures will be processed on the next business day.

Shipping Insurance

Shipping insurance is included in our shipping charges for all orders. This covers:

Lost packages
Damaged shipments
Stolen deliveries (with proof)

Claims Process: If your package is lost or damaged, we will file a claim with the carrier on your behalf. You will receive a replacement or refund once the claim is processed.